Policies

Web Site Restrictions

Quality Web Site Testing, LLC will not evaluate or test the following:

• Web sites for customers who are located outside the USA.
• Web sites intended for audiences outside the USA.
• Web sites written in languages or containing content in languages other than American English.
• Web sites with illegal or questionable content. These projects will be rejected at the discretion of Quality Web Site Testing, LLC.
• Accuracy of the content of a web site. A site may contain terminology and subjects with which Quality Web Site Testing, LLC is not familiar. For example, Quality Web Site Testing, LLC cannot certify that a site contains accurate medical terminology, pricing, etc.

Customer Service

Customer Service is a priority at Quality Web Site Testing. We strive for a quick turnaround on quotes, communications, and services.

 

Quality Web Site Testing, LLC gives its clients a 30-day satisfaction guarantee on all work performed. Excessive changes to a web site may nullify this guarantee. Any rework or refunds will be mutually agreed upon by all parties involved.

Invoice Terms

Payments on invoices are due 15 days after the date on the invoice.

 

Terms for Fixed Price Packages are 50% due when the package is ordered and 50% due when the final report is delivered. Work on the package will not begin until the first 50% has cleared.

 

Fixed Bid Project Terms are 50% due on contract signing plus 50% due when final report delivered. Work on a project will not begin until the first 50% has cleared.

 

For work billed hourly, services will be rendered and then the customer will be invoiced.

Payment Processing

Payment types accepted are paper check, MasterCard, Visa, Discover, American Express, PayPal funds, and electronic check. PayPal is used as the payment processor for credit cards, electronic checks, and PayPal funds. Customers do not need a PayPal account to pay by credit card.

 

Customers opting to pay by paper check will receive a paper or email invoice.

 

Customers opting to pay by credit card, electronic check, or PayPal will receive an email invoice. This email invoice allows direct access to pay the invoice through PayPal's secure web site. This means Quality Web Site Testing, LLC doesn't see your credit card information. Nor do we have your credit card information in our files.

Late Fees

Late payers will be assessed a monthly late fee of 1.5% interest for each month an invoice is unpaid.

 

Service will be denied to non-paying customers or customers who are chronically late in paying.